Betty Casino Ontario - Player’s funds are confiscated.

I want every single dime back. No apologies, no excuses.

This casino has made a complete mess of my bank account. They have deposited and withdrew money on 3 separate occasions, many , many transactions.

My account is $1500.00 in the negative.

I have had bills bounce and have had no access to money for days. This is not ok.

They are not trustworthy, ethical or secure.

I along with ALOT of other people want their money back NOW!

Dear chantellehansen1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betty Casino Ontario.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have an account in the casino?
• Have you contacted your bank and reported an incident?
• Have you contacted the casino and asked for an explanation? With what result?
• Could you please share any related supporting evidence regarding the incident and describe the timeline of events?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear chantellehansen1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

My bank has reversed the funds. Now on to my credit card they took funds from.... It has been reported to Mastercard, and I'm certain the funds will be refunded. Thank God!

Betty gaming is absolutely no help. In fact, all they had was excuses and repeated generic emails. Their customer service is a complete joke. I would NOT recommend ANY USE of debit/credit cards on Betty. They are not trustworthy or secure.

I think the public has a right to know about their unethical practices, and poor customer service. Nobody needs this kind of nonsense!

I am sorry,

But without evidence that the casino was involved, we might not confront or penalize the casino. If you were a victim of unauthorized transactions, we may ask the casino to act only with sufficient justification. Without any such evidence, our only advice is for you to cooperate with your bank or card issuer.

Please let me know if there is anything else I might assist you with; otherwise, the complaint will be closed.

Looking forward to your reply.

Dear chantellehansen1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru