BetterWin Casino - Player can't access games after significant wagering.

Hey, I've been playing there for about five hours since last night. I'm over €500 now. I'm still a few percent away from wagering the bonus, and now I suddenly can't play anything anymore. Not a single slot works anymore. I've written a ticket, but I'm pretty sure they can't fix it, so I'm going to file a complaint.

Dear chiller19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetterWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried accessing the casino using a different device you own, such as a phone or personal computer?
• Could you please specify since when you have been a player at the casino? Have you activated any other bonuses previously?
• Have you passed account verification in the casino?
• Could you please specify which bonus offer you accepted and when the bonus expires?
• Could you please share your attempts to resolve the issue with casino support or live chat? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey, I've tried using other devices, my cell phone, and it doesn't work either. I've been playing there since Sunday or Monday, it was just a bonus that was activated, my account isn't verified, I haven't made any withdrawals, the bonus is 100%, the very first one about 2 days ago, I assumed it expires on May 20th, then I'll lose the 500 euros.

Thanks for your reply.

• Has the casino responded to your request?
• Have you documented the issue with screenshots that you may share with me?
• Have you contacted the casino's live chat and asked for assistance?
• Could you please share with me your communication with the casino and any other supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to your reply.

Dear chiller19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru