Betswap Casino - Player’s account has been closed.

This casino blocked my account. Allegedly because they stopped accepting players from the Russian Federation. No notifications about this fact or emails were sent. There was money left on my account in the form of unsettled sports bets. They all won. The casino completely stole all my money from the account.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betswap Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Does the casino intend to pay out the winnings, or return the deposits?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share with me your communication with the casino regarding the closure of your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

As we can see, the casino is not going to pay anything, as it blocked the account along with the money.

The casino support service in the chat indicated to write a letter to our email. A week has passed and there is no answer.

I am attaching screenshots of my conversation with the support service in the chat.

Thanks for your reply and provided information.

If the casino claims the account was blocked without any balance, we might not pursue the case without evidence of the contrary.

Kindly share any evidence that your player's balance is positive; otherwise, we can't intervene.

You might want to request your game history from the time before your account was blocked from casino support. Forward the game history supporting your claims to my email for review. My email is [email protected]

I apologize for the inconvenience.

Another absolute lie from scammers. I can't log into my account. The casino refuses to provide access to my account and all bets will be visible there.

These scammers will also be exposed, as I have their emails on uncalculated bets, allegedly they are conducting some investigations there, which is naturally a lie. And if there was allegedly no balance on my account, then these letters prove the opposite. And this money was subsequently stolen by the scam casino. Scammers lie to you that there was allegedly no balance and bets, but in the letters they claim that all this is there. The scam casino got entangled in its own lies. Evidence of correspondence will be provided.

Thanks for your reply.

Please understand investigation of sports-betting activity and its results falls outside our expertise. If the casino contests the validity of your sports-betting winnings, we might not challenge their conclusions.

Since there are no records of your positive balance, and the results of unsettled bets are the point of contention, we might only advise you to pursue the complaint with a service that specializes in sports-betting-related complaints.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.