BetStorm Casino - Player’s withdrawal has been delayed.

I requested a withdrawal of £1,293.00 on 30 July 2026. It is still showing as "Pending" almost four weeks later.

My Proof of Identity and Proof of Address are both fully verified on my account.

I have contacted live chat several times. Every time I am told the withdrawal is "still being reviewed" and that there is no timeframe. Nobody will tell me why it is being held or what is outstanding.

I raised a formal complaint and I received a general reply saying the matter is under review in line with internal procedures, with no answer to any of my questions and no date given.

My account balance is now £0.17. All of my money is held in this pending withdrawal.

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Dear Roaringlion,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Which payment method have you opted for to withdraw your winnings?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina