The player from Mexico had alleged that all the games in the casino were manipulated and fraudulent. We had informed him that without any evidence or additional information supporting these claims, we were unable to proceed with an investigation. We had requested that he provide us with his complete game history to address the casino regarding their Return to Player (RTP) ratio. However, due to the player's lack of response to our messages and questions, we were forced to reject the complaint.
Betsson Casino MX - Player accuses casino of game manipulation.
Closed
Our verdict
Player stopped responding
Amount: Mex$450
Betsson Casino MX
Safety Index:HighCase summary
Discussion
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1 year ago
Translation
All your games are nothing but pure scams and are manipulated
Automatic translation:
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1 year ago
Dear Milagro88,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 year ago
Dear Milagro88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
