Betsson Casino AR - Player's account is inaccessible after deposit.

I deposited $2500 and they didn't let me play at the casino...and today I tried to enter and they kicked me out...they closed my session...and I can't enter anymore...I would like to know if they will return my money?

Dear veronicaF,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsson Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted casino support and asked for an explanation? What response from the casino have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear veronicaF,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.