Betsolid Casino - Player's winnings have been confiscated without explanation.

I played on Betsolid and received a 100% welcome bonus after depositing 100 euros. I completed the wagering requirements according to the bonus rules and followed the progress until the required wagering amount was fully completed. During my gameplay, I won a large amount of money, and the final balance became 13,049.75 euros, which I then requested to withdraw in full.

However, the withdrawal was cancelled, and only my original 100 euro deposit was returned to me without any proper explanation. When I contacted live chat support, they referred to section 12.1 of their terms, which states: "Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address."

I was fully aware of these rules and followed every single one of them. No violation was committed, yet they refuse to explain what I supposedly did wrong, even when I directly ask them for clarification. Live chat support did not provide any evidence or additional information and only kept repeating that this section had been violated. At this point, they are effectively taking away all of my winnings without properly explaining or proving any breach of their terms.