Betsio Casino - Player’s winnings have been confiscated.

Hi I won 1389 and had cleared the wage amount but I was able to withdraw then they rejected and only put 100 pounds back onto my balance and took the rest. They took 1200 away and left me with a 100 unfair rules . No help from support betsio casino very unfair shouldn't be able to trade in UK

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino specify that any particular rules were broken?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you completed account verification in the casino?
• Could you please share with me your communication with the casino regarding the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Be sure to include the responses you received from the casino.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I was playing slots and no there wasn't any rules broken. I had completed account verification.

They have now since blocked my account and I can't find the terms and conditions for the reason for deduction of funds for no reason once completing rager

I looked in these terms and conditions and it doesn't state anywhere regarding this response.

First deposit terms state maximum 100% this proves they have lied

Thanks for the explanation.

I checked the casino website and the rules associated with bonuses.

Please note the 'maximum bonus amount' refers to the maximum bonus that is contributed to your balance when you are awarded bonus money at the beginning of wagering, it doesn't refer to winnings.

Since you deposited 20 GBP, the maximum win of 5x equals 100 GBP in winnings.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory, only when it’s applied to a real money game; however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Have you managed to withdraw these winnings, or have you decided to continue playing?

So you can only win a 100 pounds

I wish I could be of more help.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with this or any online casino in the future.