Betsio Casino - Player’s account has been closed without explanation.

I recently opened an account at betsio.com

After making 7-8 deposits, I requested my first withdrawal.

I had made 3 deposits with USDC to my GBP wallet in the account. All deposits were made without deposit bonuses or other promos.

In the end I uploaded requested verification documents, and requested withdrawal for 300 GBP.

My withdrawal request was cancelled, and additional verification documents were requested by email. Proof of deposit, and selfie with paper sheet stating "hi betsio and date". It was requested I submitted these in a response to the email. Which I did and re-requested withdrawal. Again it was cancelled and a new email requested I uploaded the documents to my account. Which I did, but selfie was uploaded as a screenshot as their software did not accept filetype (heic). I also again emailed original documents, and explained filetype was not accepted.

I re-requested withdrawal, which again was cancelled and a new email requested I use a filetype changing tool and upload to the account.

Before I was able to do more, a new email from finance department reached my email, stating I had registered multiple accounts, abused bonuses and my balance of 300 GBP was subtracted by casino.

I have not registered more than one account and my deposits were made without bonus or other promos.

I responded, stating this, and also made it clear that if not resolved, I would open complaint case in casino.guru.

They did not respond

This was yesterday. I emailed them again this morning, they have not responded.

I request casino.guru try to resolve the issue, alttenatively blacklist betsio.com.

Attached screenshots of email from finance department and my response.

I am locked out of the account.

Best regards

Hein

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Dear Rimmovich,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.