The player from Colombia was unable to deposit or withdraw funds from the casino, despite having submitted all required documents. He felt there was a lack of cooperation from the casino, as he had to repeatedly report the issue without any resolution. He had made two deposits but had never successfully withdrawn money. The issue was resolved when the player received his funds via cryptocurrency.
Betsio Casino - Player faces blocked deposits and withdrawals.
Resolved
Our verdict
Case closed
Amount: 382 USD₮
Betsio Casino
Safety Index:Very lowCase summary
Discussion
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8 months ago
Dear Cesitar1989,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding deposits and withdrawals.
In order to assist you better and investigate your situation, could you please provide more details by answering the following questions:
- What specific error message is displayed when you attempt to withdraw money?
- Have you received any communication from the casino regarding the status of your withdrawals?
- Could you confirm whether you have verified your account with the requisite documents?
- What payment methods have you used for deposits, and what methods were you expecting for withdrawals?
- Have you contacted casino support directly regarding this issue, and if so, what responses have you received?
Your cooperation in providing these details will help us investigate and work towards a resolution. Moreover, if you have any relevant communication or documentation, feel free to forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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8 months ago
Thank you very much, Cesitar1989, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.
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8 months ago
Translation
Dear CASINOGURU friends, you can close the case, my funds were sent to my account, not in the traditional way, they asked me by email for my cryptocurrency wallet address and sent me the funds, you were undoubtedly essential for this process, thank you again for leveling the scales and being the voice of us, the players ❤️❤️❤️
Automatic translation:
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8 months ago
Hello, Cesitar1989,
What great news!
Thank you for the confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Branislav, Casino.guru
