Betsafe Casino PE - Player claims that payment has been delayed.

The account is fully verified. I have always played normally, now I withdraw money they say I can't withdraw money from these banks, and they say I have to open a Finnish bank which is not possible

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Dear eedisivac,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They have a 24-hour turnaround time.

Thank you for providing the additional screenshots. From the communication, it appears that the issue is not simply a normal withdrawal delay. The casino has stated that the bank accounts you provided cannot be used because they are registered outside your country of registration, and that your €111.96 balance may need to be paid manually.

To better understand the situation, could you please clarify the following:

1. What is the full URL or link to the casino that you registered with?
2. Have you made any successful withdrawals before?
3. Have you accumulated your winnings with or without an active bonus?
4. What country is your casino account registered in, and what country do you currently reside in? Please show a screenshot of your casino account profile.
5. Which payment method and bank account did you use to make your deposits to the casino? Please let us know whether either of the accounts ending in 2631 or 7111 was also used for deposits.

Thank you for your cooperation.

Dear eedisivac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru