The player from Germany faces issues withdrawing a substantial amount from his Bets10 account, originally around 14 million TL. Despite submitting the same bank statement multiple times, it was initially rejected, and the day after it was finally accepted, his balance unexpectedly dropped to 0 TL without any betting activity on his part. He requests urgent assistance to clarify the situation and retrieve his significant winnings.
Bets10 Casino - Player's account has been closed with winnings confiscated.
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Bets10 Casino
Safety Index 9.8 Very highCase summary
Discussion
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1 week ago
Translation
I urgently need help with a serious problem with my Bets10 account.
I played at Bets10 and initially reached a balance of approximately 500,000 TL. Even at that early stage, my bank statement/proof of account requested by Bets10 was repeatedly rejected.
I always made the deposits from the same bank account and submitted the exact bank statement for that account. Despite this, the document was repeatedly rejected.
After that, with an investment of approximately 1,600 TL, I made a profit of about 8,000,000 TL.
After this win, my balance was then approximately 14,000,000 TL, as I had subsequently made further wins.
Meanwhile, my bank statement continued to be rejected, even though I had submitted it multiple times in accordance with Bets10's requirements.
Then the following happened:
The next day, my entire balance was suddenly down to 0 TL.
I did not gamble away this amount.
After winning almost 14 million TL, I did not place any bets that could have caused me to lose this balance.
Of particular importance: One day later, the very document that had previously been constantly rejected was suddenly accepted.
I find this timeline extremely suspicious and therefore want a full explanation of what happened to my credit balance.
This isn't about a small amount. My balance was approximately 14 million TL, or around 250,000 EUR.
I still have full access to my Bets10 account and can prove all transactions.
I can provide the following evidence, among other things:
Screenshots of my balance
a complete game history
my transaction history
Deposits that are processed
ended bank accounts that were
calibrated account statements that repeat
Old rejections of the documents, the later Ak
Acceptance of the document, my communication
ion with Bets10 more screenshots
s and evidence from my account Bets10 has now responded
Unfortunately, they no longer respond to my messages. I ask Casino Gur.
Therefore, it is urgent to investigate this case and in particular to ask Bets10 for a comprehensible explanation: What is my balance?
Did the number of games drop from almost 14,000,000 TL to 0 TL? Which specific games?
What specific entries or transactions are believed to have caused this loss? Please provide the full details.
A complete game and transaction history is available, showing how the balance supposedly dropped to 0 TL. Why was my bank statement...
First repeatedly rejected and then suddenly accepted? What happened to my credit balance?
Almost 14 million TL happened? Why isn't Bets10 responding anymore?
f my messages? I would like to explicitly clarify that
I am prepared to provide all necessary documentation. I urgently request Casino Guru's assistance.
Support in clarifying this case. It involves almost 14 million TL or u
Approximately €250,000. That's a very large and vital sum for me. I simply want to be able to understand what happened to my account balance and get my money back, provided it's confirmed that I didn't gamble away that amount.
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you provide your complete game history in Excel format, covering the period when your balance increased to approximately 14 million TL and subsequently dropped to zero? The history should show that the funds were not lost through regular gameplay.
- Is the removal or deduction of the approximately 14 million TL visible anywhere in your transaction history? If so, please provide a screenshot or relevant record.
- Did Bets10 provide any explanation for why your balance was reduced to zero?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 days ago
Dear Fatih98,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
