Bets.io Casino - Player’s account has been closed without explanation.

Hello,

I have completed all verification steps that were required of me. After submitting my documents, I was asked to attend a video call, during which I answered several questions. Everything went smoothly and I fully complied with all the procedures.

However, I have now received an email stating that my account has been suspended and that my balance will not be paid out. The accusations made against me are completely false — none of them are true, and I strongly reject all such claims.

I feel that I am being treated unfairly and that the platform is acting like a scam operation. I kindly ask for your help in resolving this issue, as I have followed all the rules and acted in good faith. I trust your support and hope that justice will prevail.

Thank you in advance, and best regards.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello

i was focus on sporstbetting, no one from my houshold has that casino also i do not use bonuse i am playing only with my money

Thank you for your reply. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.