Bets.io Casino - Player faces deduction for deposit issue.

made a deposit with eth into erc20 usdt wallet, so although my mistake they should have received the funds, discussion with the casino are stating a 10 euro deduction to recover the funds, doesn't seem like this has to happen and they are taking advantage

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you, could you please clarify the following:

• What was the exact communication you received from the casino regarding the 10 euro deduction? Please forward it to me at [email protected].
• Have you made any successful deposits into this casino before?
• Have you tried contacting the payment provider to see if the payment could be returned to your wallet?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear Cmarzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.