HomeComplaintsBets Bunny Casino - Player’s winnings have been confiscated.

Bets Bunny Casino - Player’s winnings have been confiscated.

Opened
Current status

Waiting for player to reply

6d 22h 44m 53s

Bets Bunny Casino
Safety Index:Very low

Case summary

The player from Germany struggles with a withdrawal issue as his payout and balance have been withheld and deleted, which he describes as fraud.

Public
Public
12 hours ago
deTranslationgb

My payout and balance were withheld and deleted. Simply fraud.

Automatic translation:
Public
Public
1 hour ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
  • Did you accumulate these winnings with or without a bonus?
  • Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
  • Have you contacted customer support to ask about the reason why your winnings were confiscated? If so, what reply did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

8zehn94 has 6d 22h 44m 53s to reply

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