Bets Amigo Casino - Player’s winnings have been confiscated.

Unjustified confiscation of winnings (€512.58) under vague terms (Clause 12.10) without any proof by Betsamigo

Detailed Description: I opened an account with Betsamigo (operated by L.C.S. Limited, MGA license), deposited funds, and played fair and square. Through legitimate gameplay, I managed to build a balance and requested a withdrawal of €512.58.

Shortly after, I received a notification stating that my withdrawal was cancelled and the funds were removed, vaguely referencing Clause 12.10. Notably, their support failed to specify which sub-clause (i, ii, iii, or iv) I supposedly breached, providing zero concrete technical evidence, proof, or explanation. I have never used a VPN, automated software, forged documents, or engaged in any fraudulent activity.

I contacted their customer support to dispute this arbitrary confiscation. Their final response was a generic copy-paste template stating that the decision is "final" and refusing to return my rightful winnings or provide any proof of a breach.

I demand the immediate release and payout of my withheld winnings (€512.58) as they were won through fair and legitimate play.

Amount in dispute: €512.58

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gringo88,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and the confiscation of your winnings.

I understand how frustrating it must be to have your withdrawal cancelled and your balance removed without receiving a clear explanation of what specific rule you allegedly violated. From the information provided so far, the casino referred to Clause 12.10, but it appears that no specific sub-clause or concrete evidence was provided to explain the decision.

Before we proceed further, I would like to clarify one point:

• Could you please send me the communication from Betsamigo Casino where they informed you about the confiscation of your €512.58 and referred to Clause 12.10?

You can attach it directly to the complaint thread or forward it to karla.m@casino.guru.

Thank you very much in advance for your cooperation and reply.

Karla M.

Dear Gringo88,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Bets Amigo Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bets Amigo Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.