Bets Amigo Casino - Player's winnings are being confiscated.

I got an offer from Bets Amigo, deposit 25, get 25 free bet, I lost, I played the free bet at the casino, I won 292.82. I tried to withdraw money, I got a notification that I had broken the casino rules and the money would be confiscated. I have not broken any rules, I have had an account with Bets Amigo for years and have not had any problems. I have only won small amounts, though. I demand my money back.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify where you used the free bet you received with your deposit? Did you use it on casino games or on a sporting event?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have passed a full KYC check. I have had an account with Bets Amigo for over 2 years. I have never used a VPN or other masking software. Would this explain the matter? I have a telecom operator in Finland called Elisa Oyj. I clarified the matter with the operator. When you order an internet connection, you do not get a fixed IP address, but 5 IP addresses that vary randomly. You cannot influence them yourself. But I think the location should still be the same. It was a betting offer. I was allowed to bet on a free bet on a target with a maximum odds of 5. I lost it as shown in the attachments. I could use my deposit of 25 for anything as shown in the attachments. I used it to play at the casino. And I won. Petri M.

Dear ppm240,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bets Amigo Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.