Bets Amigo Casino - Player demands all deposits be refunded.

I was playing with a serious gambling addiction on the site even though I had closed their sister casino due to gambling addiction. I demand that all my deposits be returned to the casino. I don't know the exact amount so I just threw in some amount.

Their other sister casino chalkwins.com refunded the deposits, but this casino refuses.

Attached is proof of the closure of the gaming account and that the casinos operate under the same license.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the full, original, uncropped version of your self-exclusion request (the one you uploaded as a screenshot with your complaint) to veronika.f@casino.guru?
• Am I correct in understanding that you requested self-exclusion from Campeon.bet, which is a sister casino of Bets Amigo, but did not contact Bets Amigo support directly to close your account?
• Have you received any confirmation from Campeon.bet that your account was successfully self-excluded? If so, please forward it to me as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

You understood correctly. I couldn't find confirmation, but I can still try to find out.

I'm emailing a message I sent in 2022

Thank you for your email. Please forward the original email showing all recipient addresses of the casinos you contacted, not just a copied version of your request.

In order to proceed with the investigation, we need clear evidence that Campeon.bet confirmed your self-exclusion and explicitly stated that it would apply to all sister sites.

Additionally, please forward all email communication with Chalkwins Casino regarding the refund of your deposits based on the alleged sister-casino self-exclusion.

Thank you for your cooperation.

Dear Peluri89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru