Bets Amigo Casino - Player demands all deposits be refunded.

I was playing with a serious gambling addiction on the site even though I had closed their sister casino due to gambling addiction. I demand that all my deposits be returned to the casino. I don't know the exact amount so I just threw in some amount.

Their other sister casino chalkwins.com refunded the deposits, but this casino refuses.

Attached is proof of the closure of the gaming account and that the casinos operate under the same license.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward the full, original, uncropped version of your self-exclusion request (the one you uploaded as a screenshot with your complaint) to veronika.f@casino.guru?
• Am I correct in understanding that you requested self-exclusion from Campeon.bet, which is a sister casino of Bets Amigo, but did not contact Bets Amigo support directly to close your account?
• Have you received any confirmation from Campeon.bet that your account was successfully self-excluded? If so, please forward it to me as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika