Betroller Casino - Player's deposit has not been processed.

This casino is just so bad! I made a deposit of 46$ usdt, and i didn’t receive value for it! And the casino are so reluctant! And are not making efforts to rectify the issue! I have provided the screenshot of transaction from my wallet, from etherscan.io and even sent them the transaction harsh and the screenshot of the wallet address from the site.

i hate this site with passion! Never in my life have i ever experienced something like this. I need help with resolving my deposit!

thing is i have even lost interest in using the casino cause with this experience i already have the impression that they are a scam

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Dear Godwin,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

I made the payment through cryptocurrency!!!

i send usdt(ETH)

Thank you for your reply.

Have you made any successful deposits into this casino before?

Could you please forward me the communication between you and the casino customer support regarding the uncredited deposit your complaint is about? My email address is veronika.f@casino.guru.

Additionally, please send me a screenshot of your deposit history in your casino profile. I appreciate your time and cooperation.

You people have become so nonchalant! And unhelpful! I can’t count a single time that i have needed help with any casino and you came through for me!

help i am telling you that this scam casino is trying to scam me of my deposit money! Wtf who does that! You make a deposit and they don’t give you value for it! This is almost 2 weeks or so and they are not even addressing the issue!

i have provided them with all proof! Everything is on the blockchain, they have become so confident and will continue to scam other player!

never have i had an experience where a casino refuse to offer value for deposit

Dear Godwin

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Godwin,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Betroller Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Betroller Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification regarding the funds that have not yet been credited to the player’s account, including the reason for the delay and the current status of these funds.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.