The player from Germany is facing a delay in withdrawing €480, requested two weeks ago, after playing with a total of €3844. Her account is not verified, but she has not been asked to provide documentation and has contacted customer support multiple times with no resolution.
BetRepublic Casino - Player’s withdrawal request is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 14m 59s
BetRepublic Casino
Safety Index 4.6 LowCase summary
Discussion
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Public
5 hours ago
Translation
Hello, on August 4th, 2026, I made a deposit of €400 and played with my real money, reaching a total of €3844. I then submitted a withdrawal request for €480 on the same day, which was subsequently processed.
Since August 19, 2026, the payment request for €480 has been in processing.
My account is not verified, but I wasn't asked for it. If necessary, I will gladly send the documents.
I have contacted the live chat several times and asked why the payout request is taking so long to process.
I was simply told to wait while the case was being processed.
Fifteen days have now passed and nothing has changed.
I request that my case be processed and that Casino Guru provide assistance so that this case can be handled.
Thank you and best regards.
DD
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Jonamia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Which payment method have you opted for when depositing and requesting the payout?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
