BetRepublic Casino - Player's withdrawal is delayed with no explanation.

Hello,

I am filing this complaint against BetRepublic due to an unjustified delay in processing my withdrawal.

On Monday, July 6th, 2026, I requested a withdrawal to my Skrill e-wallet. My account is 100% verified, and all my KYC identity documents were previously approved by the casino.

Although e-wallet withdrawals are usually processed quickly, my transaction has been stuck "under review" for 5 full business days. When I contacted customer support, they admitted via email that the withdrawal is "taking a little longer than usual to process", but they refuse to provide a specific reason or a timeframe. Now, their support team is completely ignoring my follow-up emails.

I have followed all the rules, my account is clean, and the funds are being withheld without any valid explanation. I request Casino Guru’s mediation to help me get my funds released to my Skrill account.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, gameplay investigation, or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika