HomeComplaintsBetPawa Casino - Player is facing financial issues with the casino.

BetPawa Casino - Player is facing financial issues with the casino.

Closed
Our verdict

Player stopped responding

Amount: 10,000 TSh

BetPawa Casino
Safety Index 8.9 High

Case summary

The player from Tanzania expressed a financial need for his family and was facing difficulties due to a lack of funds from the casino. We asked them to clarify the issue, but they did not respond to our messages or reminder. Due to the lack of response, we were unable to investigate further and the complaint was closed for the moment.

Written by Veronika
Complaint Resolution Center Deputy Team Lead
Submitted: 26 Jul 2026 | Closed : 10 Aug 2026
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3 weeks ago

I need money for my family problem and my business is down because of money

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3 weeks ago

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3 weeks ago

Dear 137778,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BetPawa Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Veronika

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2 weeks ago

Dear 137778,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

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