The player from Sweden deposited 95€ at Betovo and won over 300€, but faced significant delays in withdrawing 280€ despite successful verification. He had been waiting since May 28th and had received repeated assurances that his payment would be prioritized. The issue was resolved as the player confirmed that he received his payout after 12 days. The complaint was marked as 'resolved' in the system by us.
Betovo Casino - Player’s withdrawal is delayed despite verification.
Resolved
Our verdict
Case closed
Amount: €280
Betovo Casino
Safety Index:HighCase summary
Discussion
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6 months ago
Dear Guru team,
I deposited 95€ on this casino called Betovo and after betting and winning over 300€ I wanted to make a withdrawal and the staff started making way to many document entreaties for wanting to make a withdrawal. After the documents were sent and my verification was successful the 280€ I have tried to withdraw hasn't arrived yet since the 28th of May. All they are saying is that they will prioritize my payment but it's been 12 days until now and the money has yet to arrive. I don't understand this casino, if it's a total scam or they don't pay their users and now I am forced to write to this site to request my money.Thanks in advance and I really hope for your help.
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6 months ago
Dear AndreaSef,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Betovo Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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6 months ago
Dear AndreaSef,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
