The player from Denmark had been trying to withdraw 580 euros for a week, but his attempts were repeatedly rejected despite his provision of the requested bank statements multiple times. He faced constant excuses from the casino regarding the verification process. The Complaints Team had been unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, which led to the closure of the complaint.
Betovo Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €580
Betovo Casino
Safety Index:HighCase summary
Discussion
Public
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4 months ago
Translation
I have been trying to withdraw my 580 euros for a week now but am being rejected time and time again after not giving them the right information to be verified even though I give them what they ask for all the time they ask for bank statements which they have received from me 4 times now but they keep coming up with excuses
Automatic translation:
Public
Public
4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that your account has not been verified yet?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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4 months ago
Dear bjerregaardlucas175,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
