The player from Ukraine is facing significant delays with a withdrawal initiated on June 23, 2026, and has not received responses from the casino's support team despite multiple inquiries. He suspects the casino is engaging in fraudulent activities and is considering filing a complaint against them.
betOspin Casino - Player's withdrawal is severely delayed.
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Current status
Waiting for Casino Guru to reply
6d 7h 37m 48s
betOspin Casino
Safety Index 6.7 Above averageCase summary
Discussion
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Public
2 days ago
Translation
This casino is behaving inappropriately.
I set up a withdrawal on June 23, 2026, and was told to wait 5 working days.
Much more time has passed and there are no answers in the support chat. They keep writing the same answers.
This club forces you to resort to extreme measures and file a complaint against them, claiming that this club, under the guise of an online casino, is actually engaged in FRAUD (Article 190, Part 2).
If your platform can't help me, I will of course submit a complaint to Binance, indicating the address to which I transferred the assets, and thus I will first write there that the address to which the assets were transferred is simply accomplices of a FRAUDULENT Organization.
I hope your platform can contact this club, which I consider suspicious, and find out why they are ignoring my conclusion, citing whatever reasons, but there is more than one action on the part of this club.
Automatic translation:
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18 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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18 hours ago
Dear matrosov033,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
- Could you please confirm that you have passed the KYC (Know Your Customer) verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
