betOspin Casino - Player's withdrawal is severely delayed.

This casino is behaving inappropriately.

I set up a withdrawal on June 23, 2026, and was told to wait 5 working days.

Much more time has passed and there are no answers in the support chat. They keep writing the same answers.

This club forces you to resort to extreme measures and file a complaint against them, claiming that this club, under the guise of an online casino, is actually engaged in FRAUD (Article 190, Part 2).

If your platform can't help me, I will of course submit a complaint to Binance, indicating the address to which I transferred the assets, and thus I will first write there that the address to which the assets were transferred is simply accomplices of a FRAUDULENT Organization.

I hope your platform can contact this club, which I consider suspicious, and find out why they are ignoring my conclusion, citing whatever reasons, but there is more than one action on the part of this club.

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Dear matrosov033,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear matrosov033,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean