betOspin Casino - Player's withdrawal is delayed.

"I am filing this complaint against BetOspin regarding a withdrawal of 3,000 EUR which has been pending since March 20th, 2026.

​My account is fully verified (KYC approved) including my ID, selfie, utility bill, and bank cards. I have provided all necessary documentation, and all status indicators in my profile show 'Approved'.

​I have contacted live support multiple times, but I keep receiving the same canned responses about 'increased demand' and 'specialists checking the request'. It has now been over 10 days since the request was made. I have already given the casino a 24-hour notice to resolve this, which they ignored.

​I am requesting the mediation of CasinoGuru to help me receive my legitimate winnings. I have screenshots of my approved documents, the pending withdrawal, and my communication with the casino support."

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Dear EdPo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra