The player from Lithuania’s withdrawal of 3,000 EUR had been pending since March 20th, 2026, despite him having provided all necessary documentation and having his account fully verified. He had contacted live support multiple times but received repetitive responses regarding the delay, which had exceeded 10 days. The issue was resolved after the player confirmed satisfaction with the outcome, and the complaint was marked as resolved by the Complaints Team. The resolution details were not specified, but the player’s cooperation and confirmation led to closing the case.
betOspin Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €3,000
betOspin Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
"I am filing this complaint against BetOspin regarding a withdrawal of 3,000 EUR which has been pending since March 20th, 2026.
My account is fully verified (KYC approved) including my ID, selfie, utility bill, and bank cards. I have provided all necessary documentation, and all status indicators in my profile show 'Approved'.
I have contacted live support multiple times, but I keep receiving the same canned responses about 'increased demand' and 'specialists checking the request'. It has now been over 10 days since the request was made. I have already given the casino a 24-hour notice to resolve this, which they ignored.
I am requesting the mediation of CasinoGuru to help me receive my legitimate winnings. I have screenshots of my approved documents, the pending withdrawal, and my communication with the casino support."
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear EdPo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear EdPo,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
