betOspin Casino - Player's account is closed without clear reason.

On January 8, 2026, I received an email informing me that my account was being closed for violating the terms and conditions, specifically rules 4 and 10, but without providing any evidence of which condition I had violated. As a result, €1,450.09 was deducted from my account (€196.93 in deposits and €1,253.16 in winnings). Despite my repeated attempts to explain that I haven't violated any rules (I only have one account, no one in my family plays, I haven't committed any fraud, and I've always submitted all the required verification documents), they haven't responded.

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Dear warnizo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika