Betory Casino - Player's withdrawals have been confiscated.

I played at betory casino, I had a good withdrawal amount, I made some refunds, not all the money, and they told me all the withdrawals were returned, thieves.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betory Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a more detailed explanation of the situation and the missing amount?
• How much have you withdrawn, and how much were you expecting to withdraw from the casino?
• Is there any evidence that the casino withheld money or that your winnings were confiscated?
• Did you achieve your current balance with the help of a bonus?
• What does the disputed amount of 400€ represent in this situation?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent you an email.

Thanks for your reply and the information shared via email.

Please note that the player is responsible for their account and their activity in the casino. It would be impossible for us to claim you didn't place the bets listed in the casino's records, or you placed bets of different amounts without appropriate evidence.

Kindly let me know if there is any further evidence to support your case.

Looking forward to your reply.

Dear F.otis316,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This particular casino is not even below average, it would be good to close it down or at least help players not to deal with it

Thanks for your reply.

I recommend that you request your game history from the casino support in Excel format. These records should show fluctuations in your player's balance and all bets taking place. Forward this information to me for review. If the casino refuses to provide you with these records, save the relevant communication and forward it to me instead. My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear F.otis316,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru