The player from French Polynesia is facing issues withdrawing €1,000 from Betory Casino, which he requested 15 days ago. Despite receiving a confirmation email, the transaction was later cancelled by the aggregator, and customer support provided no real explanations after multiple inquiries.
Betory Casino - Player's withdrawal has been delayed.
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Current status
Waiting for player to reply
5d 22h 41m 51s
Betory Casino
Safety Index 6.4 Below averageCase summary
Discussion
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18 hours ago
Hello,
I am writing to file a complaint against Betory Casino regarding a withdrawal of €1,000 that I have not received.
I requested a withdrawal of €1,000 (without any bonus funds, purely from my own winnings) over 15 days ago. I received a confirmation email stating that the withdrawal had been validated and that the funds would arrive on my bank account shortly.
However, I never received the money. When I check the withdrawal status on the casino platform, it clearly states that the aggregator cancelled/refused the transaction.
I have contacted their customer support approximately 10 times, and every single time I receive the exact same copy-paste response: "your case is still under verification". No real explanation, no solution, no timeline.
I have kept all evidence: the withdrawal confirmation email, screenshots of the cancelled status on the platform, and all support chat transcripts.
I am asking Casino Guru to help me recover my €1,000 as soon as possible.
Thank you for your help
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1 hour ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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1 hour ago
Dear lino9889,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that your account is fully verified?
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
