Betory Casino - Player's account closure request is delayed.

betory won’t close my account after serious request i in admitting I have gambling problem and for my own concern I need this account to be close to find the peace I seek

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Dear Florent223,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

As I understand that you are suffering from gambling addiction and your account in Betory Casino is still open, then it is important to request self-exclusion again to your personal manager Sebastian.

When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

Example:

Email subject: Self-exclusion due to gambling addiction

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Betory Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to Betory Casino and CC me in the message. My email is jean.s@casino.guru. Thank you in advance.

The guy Sebastian did reply today with the same offer for one week ban or to proceed the request for a ban I do not understand this takes to

Long and takes a lot a energy since the account is still open and it’s seems like the stretching it to the longest 

Dear Florent223,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya, (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Florent223,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Betory Casino to join this conversation and assist in addressing the complaint.

Dear Betory Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Munya,

Thank you for reaching out to us.

We have investigated this case immediately and can confirm that the account belonging to Florent223 (Registered email: Flo.020@icloud.com) has already been successfully and permanently closed.

The account is completely inactive, and the player does not have login or depositing access.

We take all responsible gambling and self-exclusion requests with the utmost seriousness. We can assure both you and the player that this restriction was already fully finalized and active in our system.

Please let us know if you require any further confirmation to officially close this complaint.

Best regards,

Betory Team

Betory Casino

Thank you for for enforcing the player's self-exclusion request.

Florent223

Based on recent developments, may I confirm whether we can mark the complaint as resolved? It is appropriate to do so after your confirmation, as you submitted the complaint. Marking this complaint as resolved does not mean you should hesitate to contact us if you experience any further issues with this or any other casino.

Dear Florent223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Munya
Casino.Guru