The player from Denmark encounters a persistent loading issue while trying to purchase the 10th card in the Lucky Spins card collection after successfully collecting the first 9. Despite following customer service advice and contacting multiple employees for assistance over six days, he has not received a resolution or response from technical support.
Betoro Casino - Player faces delays attempting to collect cards.
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Waiting for Casino Guru to reply
4d 17h 54m 43s
Betoro Casino
Safety Index:Below averageCase summary
Discussion
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Public
3 days ago
Translation
I have spent the last 2 months depositing and playing the odds plus casino to try to collect cards in what is called the Lucky Spins card collection.
I have purchased/opened the first 9 cards without any problems, but now that I have collected the last 300 coins and want to buy the 10th card, it just sits there loading, I have tried all their advice, about trying a different browser, deleting Cache and Cookies, but nothing works.
I have also been contacting their customer service for 6 days now, and have written to 6 different employees who say they have sent my problem to their technical support who are looking into the matter. But I have not heard anything from them via email.
I feel like they are running some kind of scam, and it's really bad style that they can't solve a simple problem when there has clearly been no problem with the 9 other cards, plus they just keep on complaining and saying that they have moved on, but I don't believe them one bit.
Could I get some kind of help to solve this problem?
Yours sincerely [Redacted]
Edited by a Casino Guru admin
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide clarification on how the unlocking of the cards works? Is this process part of a promotion offered by the casino? Additionally, I would appreciate it if you could explain whether any real money deposits were required on your part.
I look forward to your response.
Best regards,
Attila
