The player from Denmark encountered a persistent loading issue while trying to purchase the 10th card in the Lucky Spins card collection after successfully collecting the first 9. Despite following customer service advice and contacting multiple employees for assistance over six days, he did not receive a resolution or response from technical support. The player explained that coins earned through deposits, wagers, and challenges were used to buy cards, but the final card remained inaccessible. The complaint was marked as resolved by the player, and we acknowledged this resolution and closed the case accordingly.
Betoro Casino - Player faces delays attempting to collect cards.
Resolved
Our verdict
Case closed
Amount: ??
Betoro Casino
Safety Index:Below averageCase summary
Discussion
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3 weeks ago
Translation
I have spent the last 2 months depositing and playing the odds plus casino to try to collect cards in what is called the Lucky Spins card collection.
I have purchased/opened the first 9 cards without any problems, but now that I have collected the last 300 coins and want to buy the 10th card, it just sits there loading, I have tried all their advice, about trying a different browser, deleting Cache and Cookies, but nothing works.
I have also been contacting their customer service for 6 days now, and have written to 6 different employees who say they have sent my problem to their technical support who are looking into the matter. But I have not heard anything from them via email.
I feel like they are running some kind of scam, and it's really bad style that they can't solve a simple problem when there has clearly been no problem with the 9 other cards, plus they just keep on complaining and saying that they have moved on, but I don't believe them one bit.
Could I get some kind of help to solve this problem?
Yours sincerely [Redacted]
Edited by a Casino Guru admin
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide clarification on how the unlocking of the cards works? Is this process part of a promotion offered by the casino? Additionally, I would appreciate it if you could explain whether any real money deposits were required on your part.
I look forward to your response.
Best regards,
Attila
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3 weeks ago
TranslationIt is a challenge on the website, where you can use coins that you earn when you deposit, place bets and play Casino, to buy cards and collect Collections. There are 10 Cards in each collection, and a cash prize in each collection.
A deposit of at least 150 kr earns you 1 coin, for every 250 kr you have wagered in the casino you earn 1 coin, and then they have some different challenges, for example Win 5 times the odds, Win 10 times the odds, etc. etc., there are many different challenges/tasks.
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3 weeks ago
TranslationYou can see here what it's mainly about. I can't get the last card to buy, and I've been told for a week that they're looking into it, but nothing is happening, and I'm not receiving any updates at all.
Yours sincerely [Redacted]
Edited by a Casino Guru admin
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2 weeks ago
Dear Player, thank you for your clarification. Could you please confirm whether you have participated in sports betting or casino games to fulfill the challenge?
Additionally could you please share your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.
Thank you in advance for your cooperation.
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Thyboe1984,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
