BetNjet Casino - Player's account remains open despite closure request.

I am seeking assistance with a serious responsible-gambling/account-closure issue with BetNjet.

I first contacted BetNjet on 3 July 2026 and explicitly stated:

"Please close my account I have a gambling addiction."

Despite making it completely clear that I have a gambling addiction and wanted my account closed, my account was not closed.

I subsequently contacted BetNjet again requesting closure on:

29 July 2026

30 July 2026

31 August 2026

29 September 2026

There is also a BetNjet response dated 28 July 2026 in my email records relating to the account-closure issue.

All of these emails were sent to support@betnjet.com.

I have attached a screenshot from my email account showing the repeated account-closure requests and dates.

The important point is that this was not simply a request that I made once and then forgot about. BetNjet was explicitly told that I have a gambling addiction and that I wanted my account closed, yet I continued to have access to the account and was able to continue gambling.

I have repeatedly had to contact them over a period of almost three months to try to get my account closed.

I am now seeking assistance with:

Establishing why BetNjet did not close my account following my original request on 3 July 2026.

Obtaining a complete review of my account activity from 3 July 2026 onwards.

Seeking reimbursement of deposits made after my initial gambling-addiction/account-closure request.

Seeking appropriate redress/compensation for the period during which I continued to have access to the account despite repeatedly requesting closure.

Ensuring that BetNjet permanently closes and self-excludes my account.

I have retained my complete email correspondence and can provide the individual emails if required.

I would particularly appreciate assistance in determining whether BetNjet’s handling of these repeated responsible-gambling requests is consistent with its obligations and whether the deposits made after my initial closure request should be reimbursed.

I have also contacted BetNjet again today with a formal complaint and have requested a written explanation of why my previous requests were not acted upon.

I am not disputing ordinary gambling losses. My complaint specifically concerns deposits and gambling activity occurring after I had explicitly informed BetNjet that I had a gambling addiction and requested that my account be closed.

I would appreciate Casino Guru’s assistance in reviewing the chronology and communicating with BetNjet regarding the matter.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with BetNjet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the you first express gambling problems to the casino, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila

I have shared all details by email

I have sent a total of 7 emails in the past 3 months requesting account closure due to gambling addiction first email sent 03/07/2026

as it stands I still have full access to my account despite the multiple requests

Dear Player,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Under normal circumstances, we would now contact the casino and ask for its explanation. However, BetNjet Casino already has more than 10 complaints closed under our "No Reaction Policy," which indicates that the casino is not interested in cooperating with us in resolving player complaints.

Sadly, we are therefore forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand that this is not a satisfactory resolution to your issue. However, the decrease in the casino's rating resulting from unresolved complaints may eventually encourage it to reconsider its approach to handling player complaints.

Regrettably, we have no other option, as BetNjet Casino has repeatedly failed to respond to our attempts to mediate complaints. You can review our previous unsuccessful attempts to communicate with the casino in other published complaints.

We have sent numerous emails and attempted to establish communication through live chat representatives as well as members of the casino's affiliate team. Unfortunately, these efforts have not resulted in meaningful cooperation from the casino.

I am sorry that we could not be of more help on this occasion.

The casino may request that this complaint be reopened at any time.

Best regards

Attila

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