The player from Germany formally complains about Casino Betnjet for refusing to close his account despite multiple requests due to his gambling addiction. He has informed both the casino support and his VIP manager about his situation, but the account remains active.
BetNjet Casino - Player's account closure request is denied.
Opened
Current status
Waiting for player to reply
5d 15h 22m 19s
BetNjet Casino
Safety Index 3.6 LowCase summary
Discussion
Public
Public
yesterday
Translation
Dear Support Team,
I hereby submit a formal complaint against Casino Betnjet.
The casino has been systematically refusing to close my player account for quite some time, even though I have repeatedly and unambiguously informed the casino that I suffer from an acute gambling addiction.
Chronology of the incident:
Multiple requests: I have already contacted the casino several times in writing via email and requested the immediate, permanent closure of my account.
Contact with the VIP manager: I also explicitly disclosed my gambling addiction in direct communication with my assigned VIP manager.
Response from the provider: Instead of complying with legal obligations for player protection and immediately blocking the account, I am being kept as a customer and the account remains active.
Automatic translation:
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yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetNjet Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru, and include the responses from the casino as well.
- When was the last time the casino allowed you to deposit?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
Thank you very much in advance for your reply.
Best regards,
Tomas
