BetNjet Casino - Player is struggling to close his account.

hello i have been sending emails and trying to get this account closed for well over a month due to gambling problems, ive been on chat twice a week every week and sent numerous emails to get this closed, getting to a point im gunna lose my car, i dont know what else to do, chat keep saying send emails and i have sent numerous for over a month with no reply, they are letting me deposit week after week still, what can i do

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetNjet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email and, at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BetNjet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello i have copied you in the emails plus i have asked again to close the account, i first asked on chat then was given an email adress to send emails which i have sent emails every week since the 22,07,2026 they have been letting me deposit every week since my requests, last thursday alone was over 200 in deposits, i just want this closing to remove the urge to gamble, ive sent you screen shots that show the dayes of my first email sent and my last email sent to this site

Hopefully will get this sorted

Hello i have deposited again today 190 in total i really really need help to get this closed ASAP, i really dont know what to do im spending money i cannot afford, im in a right mess, this is the only casino i can use so with this closed it will solve the problem

Please help im desperate ive sent numerous emails to them and copied you in them

Dear Player,

I went over the evidence you provided and updated the disputed amount in your complaint.

Unfortunately, I would like to inform you that since this casino has multiple cases closed under the "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice at BetNjet Casino to completely ignore us in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from BetNjet Casino.

We recommend you consider installing blocking software to reduce your exposure to gambling and find professional help. The following resources might be of assistance:

https://casino.guru/responsible-gambling-guide/problem-gambling-help-centers

https://casino.guru/responsible-gambling-guide/responsible-gambling#apps-and-tools

I wish I could be of more help. The casino can reopen this complaint at any time.