The player from Estonia had made deposits totaling €4,000 in one day, expecting a cashback of €800 at a 20% rate, but only received €200. Despite having contacted customer support, they confirmed that the credited amount was correct, which the player disputed. The issue was resolved, and the player confirmed satisfaction with the outcome, leading to the complaint being marked as 'Resolved'.
Betmode.io Casino - Player's cashback is incorrectly credited.
Resolved
Our verdict
Case closed
Amount: €600
Betmode.io Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 months ago
Hello,
As you can see on the deposits page, I had an active 20% cashback. I made deposits for a total of €4,000 in one day, so I was expecting a cashback of €800. However, I was only credited €200.
I contacted customer support via chat, and they told me that the amount I received is correct. But as you can clearly see, I had a 20% cashback active at the time.
Public
Public
3 months ago
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Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmode.io Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share evidence of your deposits made to the casino?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Angeloxyz,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
