Betmode.io Casino - Player’s account is closed, yet promotional emails persist.

I am writing to file a formal complaint against Betmode for their aggressive marketing practices, despite the fact that I have self-excluded from their online casino.

Betmode continues to send me promotional emails even though I have requested them to stop, and my account has been permanently closed due to gambling addiction.

These advertisements trigger me to gamble on other casinos, and I have reached my limit.

On November 30, 2025, I emailed Betmode requesting that my account be permanently closed due to gambling addiction.

On December 1, 2025, they confirmed that my account was closed.

On December 5, 2025, I submitted a complaint to Betmode because they continued sending me promotional emails, which trigger me to gamble more, and I asked them to stop.

On December 10, 2025, I requested confirmation that they had received my complaint.

None of my emails have been answered, and I still receive daily promotional emails that trigger me to gamble on other online casinos.

This completely violates the principles of responsible gambling. Sending advertisements to individuals with gambling addiction causes significant harm. Personally, I have lost NOK 22,756 (approximately USD 2,280) through deposits on other websites, and the reason for these deposits is that Betmode’s advertisements have triggered me to gamble more.

I fight every day against my gambling addiction, and these promotional emails make it extremely difficult. It is time for Betmode to take responsibility for their aggressive marketing towards someone who is self-excluded due to gambling addiction.

Since my account was closed on December 1, 2025, Betmode has sent me 19 promotional emails.

i can send documentation of my loss on other casinos and copy of all promo emails.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• Could you please forward me the account closure request you sent to the casino, along with the casino’s responses? My email address is [email protected]. Kindly include any promotional emails you have received from this casino after your account was closed as well.
• Have you tried unsubscribing from the promotional emails you have received from this casino since your account was blocked?
• Are the emails you are receiving specifically promoting Betmode, or do they advertise other casinos as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika