The player from Mexico faced issues with withdrawing 12,000 pesos in winnings, as the casino had stopped allowing further withdrawals. Despite reaching out to support, he did not receive any assistance. The Complaints Team attempted to clarify the situation by asking for additional information and extended the response time, but the player did not reply. As a result, the complaint was rejected due to lack of communication.
Betmaster Casino MX - Player’s withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: Mex$12,000
Betmaster Casino MX
Safety Index:Very highCase summary
Discussion
Sensitive attachment
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10 months ago
Translation
Now that I have won 12,000 pesos it turns out that the casino no longer lets me continue with my withdrawals. I have already sent a message to support and so far I have not received any help. I hope you can help me. Thank you very much!
Automatic translation:
Public
Public
10 months ago
Dear Luiseduardo,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which payment methods you used for depositing and withdrawing from this casino so far?
Is Apple Pay the only payment method you have used so far?
Have you passed the full KYC verification?
When was the last time you communicated with the casino customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
