Betlix Casino - Player’s withdrawal is delayed and funds have been rejected.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking my case. Here are the answers to your questions:

Have you made any successful withdrawals before?

No, this is my very first withdrawal attempt at this casino.

Could you please confirm that you have passed the KYC verification?

Yes, I fully confirm. My Level 2 KYC verification was officially reviewed and approved by the casino.

Have you accumulated your winnings with or without an active bonus?

Without any bonus. It was a pure raw deposit play.

Thank you for your help, and please let me know if you need any additional screenshots.

Best regards,

[Redacted]

Hello Attila,

I have just received an email from Betlix Casino. They are claiming that multiple accounts are associated with my IP address and asked for an explanation.

I want to state clearly that I have only ONE account with this casino, and it is fully verified (KYC Level 2). I have never created any other accounts. However, I frequently use a VPN on my device for privacy reasons. Since VPN IP addresses are shared among thousands of users, this is undoubtedly why their system flagged a shared IP address.

It seems like a standard delay tactic now that a public complaint has been opened. I have already replied to them with this explanation.

Best regards,

[Redacted]

Thank you for your response. I would greatly appreciate it if you could confirm the following:

• Could you kindly provide clarification on your reasons for utilizing a VPN?
• Is it permissible for you to register with Betlix Casino from your country of residence?
• Have you accessed any restricted games or claimed any bonuses while utilizing a VPN?

I look forward to your reply.

Dear Futrass,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru