Betlife Mexico Casino - Player's withdrawal has been delayed.

Good day, since April 16th, Betlife Mexico has been holding my payment, claiming a system failure. They say that a basic verification was performed first, followed by an advanced one. I have screenshots where they mention this. Furthermore, they created another account, supposedly free of problems, which I never requested. They only give me excuses. I believe this casino is a scam because the initial deposits, when investigated using the CEP receipt, appear to be in the names of real people. Everything they say seems to be a scam. My account is already verified, and the withdrawals appear as successful, but they haven't been paid out.

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Dear Gachg1007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Could you please list the dates and the amount of your deposits?
• The casino created another account. Are both accounts accessible to you? Are your deposits visible in both accounts?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello good morning!

•If my account is fully verified

•I have several deposits from April 11, 14, 15 and 16 of 500, 100, 800 and 1000 and some more with earlier dates.

•If I can access both accounts, I've only deposited into the original account; the other one has no history. I don't think it's a good idea to deposit when the casino hasn't paid me in the previous account.