Betlife Mexico Casino - Player's withdrawal has been delayed.

Good day, since April 16th, Betlife Mexico has been holding my payment, claiming a system failure. They say that a basic verification was performed first, followed by an advanced one. I have screenshots where they mention this. Furthermore, they created another account, supposedly free of problems, which I never requested. They only give me excuses. I believe this casino is a scam because the initial deposits, when investigated using the CEP receipt, appear to be in the names of real people. Everything they say seems to be a scam. My account is already verified, and the withdrawals appear as successful, but they haven't been paid out.

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Dear Gachg1007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Could you please list the dates and the amount of your deposits?
• The casino created another account. Are both accounts accessible to you? Are your deposits visible in both accounts?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello good morning!

•If my account is fully verified

•I have several deposits from April 11, 14, 15 and 16 of 500, 100, 800 and 1000 and some more with earlier dates.

•If I can access both accounts, I've only deposited into the original account; the other one has no history. I don't think it's a good idea to deposit when the casino hasn't paid me in the previous account.

Dear Gachg1007

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

My name is Jana,

and I will be assisting you in resolving this matter. I sincerely empathize with the situation you are facing.

I will reach out to Betlife Mexico Casino outside of this complaint thread and will keep you updated with any new information as soon as I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana