The player from Spain reported issues with depositing and withdrawing, and requested to close his account due to gambling addiction, which was done permanently without any further assistance. The Complaints Team attempted to gather more information and extended the response time, but due to a lack of communication from the player, the complaint was closed without further resolution. The player retained the option to reopen the complaint in the future if desired.
Betlabel Casino - Player's account has been closed permanently.
Closed
Our verdict
Player stopped responding
Amount: ??
Betlabel Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
7 months ago
Translation
It's the biggest casino scam I've ever been to. I've had problems depositing and withdrawing. I asked to have my account closed due to gambling addiction. They closed my account forever, and they didn't do anything at all.
Automatic translation:
Public
Public
7 months ago
Dear User21,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betlabel Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
You mentioned that you requested a self-exclusion due to gambling addiction. Was your account closed, or do you still have access to it?
I will be waiting for your reply patiently.
Best regards,
Natalia
Public
Public
6 months ago
Dear User21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
