The player from the United Kingdom is blocked from chat and is not receiving replies to his emails regarding a pending withdrawal of $350 that has been stuck for over 9 days. Despite having a verified account and previous minor payouts, he is frustrated with the lack of communication and believes he will not receive his funds.
Betista Casino - Player's withdrawal is delayed and account access is limited.
Opened
Current status
Waiting for player to reply
6d 1h 45m 23s
Betista Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 days ago
Blocked from chat.
Refusing to reply to emails.
350$ stuck "pending" for over 9 days
Account is 100% verified
Have recived minor payouts before.
These guys will 100% find a way to screw you over. Since they refused to reply to any of my contact efforts (they banned me on chat when j asked about not receiving my payment and ive sent countless emails to their only contact email address and i havnt recived a single reply.
Ive contacted the group that provided betista with their gaming license, no reply from them. (This is the recommend step on how to deal with online casinos that refuse to pay)
I exhausted all routes of contact. Chat failed. Email failed. License issuer failed.
At this point there is nothing I can do.
I fire up a VPN, not to create a new account but in a latch ditch effort to contact them since they have ignored all other attempts.
Now that they have a BS reason not to pay me (vpn not allowed with them) ill never see a dime.
Betista is horrible. There are way better places to play. Dont even give them your first name
Public
Public
22 hours ago
Important notice:
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Public
Public
22 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you managed to withdraw winnings from the casino?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with the casino support, and what did you discuss?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
