The player from the United Kingdom was blocked from chat and did not receive replies to his emails regarding a pending withdrawal of $350 that had been stuck for over 9 days. Despite having a verified account and previous minor payouts, he was frustrated with the lack of communication and believed he would not receive his funds. We attempted to gather more information from the player to assist with the issue but did not receive any response to our inquiries and reminders. Consequently, the complaint was closed due to the lack of communication, though the player could reopen it in the future if he chose to engage again.
Betista Casino - Player's withdrawal is delayed and account access is limited.
Closed
Our verdict
Player stopped responding
Amount: $350
Betista Casino
Safety Index:Above averageCase summary
Discussion
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1 month ago
Blocked from chat.
Refusing to reply to emails.
350$ stuck "pending" for over 9 days
Account is 100% verified
Have recived minor payouts before.
These guys will 100% find a way to screw you over. Since they refused to reply to any of my contact efforts (they banned me on chat when j asked about not receiving my payment and ive sent countless emails to their only contact email address and i havnt recived a single reply.
Ive contacted the group that provided betista with their gaming license, no reply from them. (This is the recommend step on how to deal with online casinos that refuse to pay)
I exhausted all routes of contact. Chat failed. Email failed. License issuer failed.
At this point there is nothing I can do.
I fire up a VPN, not to create a new account but in a latch ditch effort to contact them since they have ignored all other attempts.
Now that they have a BS reason not to pay me (vpn not allowed with them) ill never see a dime.
Betista is horrible. There are way better places to play. Dont even give them your first name
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you managed to withdraw winnings from the casino?
- Have you accumulated your winnings with the help of a bonus?
- When was the last time you were in contact with the casino support, and what did you discuss?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
Dear BetistaScam,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
