The player from Italy reports that his account closure request was denied by the casino, which led to unauthorized additional deposits totaling €300, exacerbating his gambling addiction. He seeks a refund of €200 and requests documentation of the chat regarding his account closure for verification.
Betista Casino - Player's account closure is denied.
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Betista Casino
Safety Index:Above averageCase summary
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14 hours ago
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14 hours ago
Dear PeppeCCcccccc,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise whether the account in question belongs to you? Alternatively, are you representing a third party?
- Do I understand correctly that you have requested a self-exclusion from Betista Casino?
As for your dissatisfaction with the casino's licensing, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.
Thank you very much in advance for your reply.
Best regards,
Attila
