Betify Casino - Player’s withdrawal is canceled and winnings confiscated.

​Hello,

​I am submitting this complaint against Betify Casino due to an unjust cancellation of my withdrawal and the confiscation of my loyalty Bytes.

​Here is the chronological sequence of events:

​VIP Status Transfer: I was granted a VIP Status Transfer by Betify, which gave me access to their VIP perks and loyalty Bytes system.

​Wager Completion: I played according to all terms and conditions, successfully completing the 100% wagering requirement associated with the promotion/Bytes.

​Withdrawal Request: After fulfilling all requirements, I requested a withdrawal of my legitimate winnings (€150).

​Cancellation and Confiscation: Without valid technical or regulatory justification, Betify cancelled my active withdrawal, confiscated my accumulated Bytes, and locked the balance.

​I have full evidence supporting my case, including screenshots of the WhatsApp communication with the VIP manager confirming the offer/transfer, as well as clear proof showing that the wagering requirement was 100% completed prior to requesting the payout.

​I did not violate any maximum bet rules, nor did I play restricted games. I am requesting Casino Guru's mediation to help restore my balance and process the €150 withdrawal that is rightfully mine.

​Thank you for your assistance.

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Dear, LuckyOne92,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.