The player from France faces issues withdrawing money after Betify blocked and permanently closed his account following a Cash Out request. He seeks the return of his original deposit, asserting that he is not claiming any winnings and that his account is fully verified.
Betify Casino - Player's account is closed and funds are confiscated.
Opened
Current status
Waiting for Casino Guru to reply
5d 0h 9m 22s
Betify Casino
Safety Index 8.6 HighCase summary
Discussion
Public
Public
4 days ago
Translation
The problem :
I made a deposit on the Betify online gambling site. After placing a bet, I used their official Cash Out feature to withdraw my money due to a personal emergency. Following this, Betify unilaterally blocked and permanently closed my account.
The protest:
The casino refuses to return my initial capital (my original deposit), even though:
1. I am not claiming any winnings, but only the return of my own money.
2. The use of an official option (Cash Out) does not constitute fraud or a violation of their rules.
3. My account is fully verified and my identity documents are valid.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
