Betify Casino - Player's account is closed and funds are confiscated.

Hello Guru forum,

2 days ago I faced a problem with this casino.I did a déposit of 300 euros(using direct bank transfer from my account) won 150 and withdraw 450.The next day I received a mail saying that my account was blocked and my money confiscated.

i sent an email to dispute team and no answer

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you submitted any identity documents to the casino for the verification of your account? If so, please specify which documents you provided.
• Have you made any other deposits besides the €300 deposit made shortly before your account was blocked? If so, which payment methods did you use for those deposits?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards

Veronika

Hello,

thank you for your feedback.Yes i verified my account.The documents were an id card and an electricity bill.All this trough sumsub.Of course my account was verified and Accepted.

regarding the deposit it was the first one with bank transfer method

I have sent an email to their dispute team 5 days ago and still no answer

What types of games did you play to accumulate the winnings you were trying to withdraw? Were they slots, live casino games, or sports betting?

Did you accumulate your winnings with or without a bonus?

Hello,

live casino spécially roulette and no I never use bonus

Dear Lamonf

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Lamonf,

I'm Michal, and I have taken over your complaint. I have reviewed the case, and I will contact the casino to obtain further clarification and evidence regarding the circumstances and see how I can assist in potentially resolving the matter.

I would also like to invite Betify Casino to join the discussion.

Dear Betify Casino,

Kindly provide any evidence supporting the alleged violation(s) of your Terms and Conditions that the player is accused of committing.

You may provide the relevant information and supporting evidence directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.