The player from France made a deposit of 300 euros, won 150 euros, and attempted to withdraw 450 euros, but his account was blocked and his funds were confiscated the following day. Despite reaching out to the dispute team via email, he has not received a response.
Betify Casino - Player's account is closed and funds are confiscated.
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Waiting for Casino Guru to reply
6d 21h 20m 13s
Betify Casino
Safety Index 8.6 HighCase summary
Discussion
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3 days ago
Hello Guru forum,
2 days ago I faced a problem with this casino.I did a déposit of 300 euros(using direct bank transfer from my account) won 150 and withdraw 450.The next day I received a mail saying that my account was blocked and my money confiscated.
i sent an email to dispute team and no answer
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8 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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8 hours ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you submitted any identity documents to the casino for the verification of your account? If so, please specify which documents you provided.
- Have you made any other deposits besides the €300 deposit made shortly before your account was blocked? If so, which payment methods did you use for those deposits?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.
Best regards
Veronika
