HomeComplaintsBetify Casino - Player’s account has been closed and funds confiscated.

Betify Casino - Player’s account has been closed and funds confiscated.

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Current status

Waiting for player to reply

6d 17h 44m 53s

Betify Casino
Safety Index 8.6 High

Case summary

The player from France attempted to withdraw 940 euros, but his account was blocked and subsequently closed, resulting in the confiscation of his funds due to alleged money laundering suspicions.

Written by Tomas
Complaint Specialist
Submitted: 22 Sep 2026
Public
Public
2 days ago
frTranslationgb

When I tried to withdraw 940 euros, my account was blocked and then closed, and my 940 euros were confiscated because it was supposedly suspected of money laundering….

Automatic translation:
Public
Public
6 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
6 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Could you please describe in detail your history of deposits and withdrawals from the casino?
  • Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Sandy2625 has 6d 17h 44m 53s to reply

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