The player from France attempted to withdraw 940 euros, but his account was blocked and subsequently closed, resulting in the confiscation of his funds due to alleged money laundering suspicions. He said he had played football betting for about a week, had already withdrawn 990 euros, and the later 940-euro withdrawal was blocked without any bonus involved. We were unable to assess the casino’s investigation into his sports betting activity, so we could not judge the case fairly. The complaint was closed because we could not verify whether the account closure and confiscation were justified.
Betify Casino - Player’s account has been closed and funds confiscated.
Closed
Our verdict
Other
Amount: €940
Betify Casino
Safety Index 5.8 Below averageCase summary
Discussion
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1 month ago
Translation
When I tried to withdraw 940 euros, my account was blocked and then closed, and my 940 euros were confiscated because it was supposedly suspected of money laundering….
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betify.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please describe in detail your history of deposits and withdrawals from the casino?
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Sandy2625,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
TranslationSo I was playing online football betting. I played for a week. I had already made a withdrawal of €990, and then another withdrawal of €940 got blocked. My account was then deleted despite my messages; I didn't get the €940 back. And no, I didn't receive any bonuses.
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4 weeks ago
Thank you for your reply, Sandy2625.
I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.
After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.
