Betify Casino - Player’s account has been closed, claiming winnings are confiscated.

I am requesting Casino Guru’s assistance in recovering €4,940 withheld by Betify.co after permanently closing my account.

I used my account for approximately one to two months. My account was already verified, and I successfully completed numerous deposits and withdrawals during that period without problems. No bonus was used.

I made three deposits of €980, totalling €2,940, and played those funds. I then deposited a further €2,000. I did not wager that additional €2,000 before Betify restricted my account, after which I could no longer play or withdraw.

On 26 August 2026, I received two withdrawal cancellation emails stating that my deposits had to be wagered at least once before withdrawal.

On 28 August, Betify requested a bank statement showing my casino deposits. On 29 August, it requested proof of income, either a bank statement or a recent payslip. I promptly provided the requested documentation, including my August payslip, which I sent on 29 August.

On 30 August, Betify notified me that my account was under investigation and that login, deposits and withdrawals were suspended.

On 3 September, Betify’s KYC department confirmed receipt of my documents and stated that they would be reviewed. Later that same day, Betify permanently closed my account and withheld my remaining balance of €4,940, alleging a breach of its Anti-Money Laundering Policy and citing Section 11 of its Terms and Conditions.

I deny breaching Betify’s Anti-Money Laundering Policy. I cooperated with the verification process and supplied the requested documentation. Although the additional €2,000 had not been wagered, the account restriction and subsequent permanent closure prevented me from completing any further wagering.

I have supporting emails showing the withdrawal cancellations, document requests, confirmation of receipt, account restriction and final closure. I am willing to provide or update any further documentation needed to resolve this matter.

I ask Casino Guru to help me recover the full €4,940 withheld by Betify. I do not wish to reopen the account; I simply want to receive my remaining funds.

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Dear qwerty12369,

Thank you very much for submitting your complaint.

To better understand the circumstances surrounding the casino's decision and the alleged breach of its Anti-Money Laundering Policy, could you please clarify the following:

• Were all bank accounts and payment methods used for deposits and withdrawals at Betify registered solely in your own name?
• Did the casino provide any specific explanation of how you allegedly violated its Anti-Money Laundering Policy, apart from referring to Section 11 of its Terms and Conditions?
• Did the casino indicate whether the issue was specifically related to the €2,000 deposit that had not yet been wagered?
• Could you please forward all relevant communication with the casino regarding the requested documents, account investigation, permanent closure, and confiscation of your €4,940 balance?

You can send the communication and supporting evidence to me at karla.m@casino.guru.

Please understand that casinos are required to follow AML procedures, and players are also responsible for complying with the applicable AML and payment-method rules. However, before we can assess your case, we need to understand exactly which rule the casino believes was violated and the circumstances surrounding the decision to withhold your balance.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.