Betify Casino - Player’s account has been closed.

My Betify account was closed after I reported a serious issue with my balance. I had been playing normally and, during one session, my balance showed winnings of approximately €10,000. I closed the application and later returned to my account, but the balance was no longer there.

I contacted Betify Support several times to report the missing balance and asked them to investigate the transactions and account history. Betify eventually informed me that my case was closed and that they would not refund or pay the missing amount. My account was also permanently closed.

I would like Casino Guru to investigate this case and help determine what happened to the missing balance. I would also like Betify to provide the relevant account history, game/activity records and transaction information showing what happened to the €10,000 balance.

I have attached the evidence that I still have available, including my correspondence with Betify.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the exact date when the €10,000 balance appeared in your account and which game or games you were playing?
• Did you accumulate these winnings with or without an active bonus? Was the €10,000 displayed as a withdrawable real-money balance?
• Did you request a withdrawal before the balance disappeared? If so, what happened to the withdrawal request?
• You mentioned that you attached evidence; however, no attachments were received with your complaint. Could you please forward any screenshots showing the balance, along with the complete correspondence between you and the casino, including the casino’s explanation for closing its investigation and your account, to veronika.f@casino.guru? Please send emails in their original .eml or .msg format and reference complaint ID 231131.
• Did the casino provide you with your game history, transaction history, or any other records showing what happened to the disputed balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika