Betico Casino - Player's winnings have been confiscated.

Selective confiscation of $3,000 winnings despite partial payout of $3,093 - Betico

I am filing a formal complaint against Betico regarding the unjust confiscation of my winnings. I discovered and registered at this casino via a link on CasinoGuru.

[Chronology of Events]

Registration & Deposit (March 16, 2026): I registered and deposited $2,000 via USDT to claim the 150% Welcome Bonus, receiving a $3,000 bonus.

Gameplay: I played in the "Crash" games category using my cash balance. Before playing, I meticulously reviewed the Terms and Conditions to ensure that these games were permitted and that my gameplay was fully compliant.

KYC & Withdrawal: On the same day I won, I completed the KYC process and requested a withdrawal. My identity was verified and approved.

Partial Payout: The casino processed and paid out $3,093. However, the remaining $3,000 remained pending.

Initial Response: Live support initially promised a resolution within 24 hours. I then received an email stating:

"A portion of your winnings has been processed... The remaining amount is undergoing post-game verification by the game provider to ensure fair play... Once complete, we will transfer the remaining funds."

Final Outcome (Confiscation): Despite their earlier assurance, the casino has now informed me that the remaining $3,000 has been confiscated. No specific details or evidence of any rule violation were provided.

[The Contradiction]

The casino’s actions are entirely inconsistent. By approving the KYC and paying out the first $3,093, Betico has effectively acknowledged that my account is valid and my gameplay was legitimate.

If I had truly violated any terms, it is logically inconsistent for them to approve $3,093 while confiscating the rest. This "selective payout" strategy appears to be a malicious practice aimed at minimizing their losses on significant wins.

[Conclusion]

I am deeply concerned that a casino with a high rating on CasinoGuru operates with such a lack of transparency and integrity. I request CasinoGuru’s urgent intervention to investigate this case and help me recover my remaining $3,000.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betico Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can no longer log in to my account.

I was playing the Crash Game. The fact that my first withdrawal was successful clearly proves that this game is valid, and it is not prohibited under your Terms of Service.

I have sent the required documents to your email address, so please check and verify them.