Betico Casino - Player’s account has been closed after winnings.

Played at the casino, did not use bonuses.

Played baccarat online, won, account was blocked.

They said that I hacked baccarat :)

How could I hack a live dealer of a popular provider?

Casino scam

Dear Bobran,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betico Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Which live baccarat game have you played?
• Could you please describe your gameplay from your perspective?
• Did you achieve your current balance with the help of a bonus?
• Could you please share the communication from the casino regarding the accusations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

1)This is a new casino, I played for 1 day

2) I put it on withdrawal, they said the payment was being processed, then they simply blocked the account.

3) Pragmatic Play.

4) I went in and placed a bet on the banker/player, I can’t say for sure, 1 bet, and won, I decided to check the withdrawal, since I didn’t want to keep the entire amount in the account.

5) No, I didn’t use the bonuses.

6) Hello

We inform you that your account will be permanently blocked on our platform.

Our security department has detected that you have exploited a technical vulnerability on the platform for financial gain.

As a result of the investigation, a decision was made to close your account without the possibility of recovery.

We place great importance on transparency and fairness in our gaming environment and take incidents like this very seriously.

If you have any additional questions, our team is always ready to help you at any time!

Thanks for the explanation.

• Could you please explain how much you deposited overall?
• Do I understand correctly that you requested a withdrawal after a single bet? Have you won or lost? How much have you wagered overall?
• Could you please specify that this is the baccarat game you played?
• Could you please forward the original email detailing the accusations against you to my email at tomas@casino.guru?

I apologize for the inconvenience.

Looking forward to your reply.

Dear Bobran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru